Irene Trujillo has been in the banking business for over 20 years. She has only been at SECU for a couple of months, but she can already tell that being an SECU employee is going to be a very different experience than her previous work as a loan officer at a bank.
As an SECU loan officer at the St. Michael’s branch, Irene’s responsibilities include reviewing and approving loan requests and providing customer service. Irene says that she appreciates that lending is handled differently at SECU compared to banks. At a bank, restrictions and regulations can make it difficult to approve loans and offer competitive products. SECU has character-based lending, which means that a person’s whole life and history is considered when they apply for a loan.
“We don’t just approve or deny loans based on someone’s credit score. SECU understands that life happens and everyone is an individual. Not everything is black and white,” Irene says.
When she’s not at work, Irene spends a lot of time with her family. She has three sons and 3 grandchildren. She is also involved in her church and spends time with friends, hiking and going to the movies.
Irene is happy with her switch to SECU. “I love it at SECU. It’s very different and I’m glad to be here, able to provide lending to our members.”
A New Mexican Perspective
